Case Studies

Explore how different hospitals have leveraged Avaya's unique Healthcare solutions.
 

University of Alabama's Health Services Foundation Maximizes Performance at the Lowest Cost By leveraging Avaya's automated solutions, the Foundation is able to efficiently communicate with customers regarding low-balance accounts and offer payment options.

ICONS in Contact Centers See how Avaya customers improved the performance of contact center with our solutions.

AmeriHealth Expands Access with Interactive Response This facility cut costs by expanding self-service capabilities using Interactive Response.

Aetna Specialty Pharmacy Improves Customer Service and Operations An Avaya IP contact center solution allows the pharmacy to find the interoperability, reliability and flexibility they need.

Medical Mutual of Ohio Improves Customer Service, Cut Costs, and Prepares for the Future By relying on Avaya for a scalable and flexible IP solution, this healthcare facility was able to accomdate for future growth and new applications.

Access MediQuip Enhances Responsiveness with Secure, Reliable Communications Avaya customer contact solutions have been blended into both inbound and outbound communications to support a staff of highly skilled agents.

LifeNet Achieves Reliability Goals and Delivers Mobility Solutions with Avaya Unified Communications By deploying new functionality, this non-profit agency is able to make its workforce more mobile while also enhancing its business security and reliability.

Group Health Cooperative Uses IP Communications to Support Excellence in Customer Relations and Clinical Services This healthcare system employs Avaya's enterprise communication platform and contact center applications to provide exemplary customer relations.

Full Avaya Solution Supports Sentara Healthcare in Delivering Comprehensive and Innovative Patient Care Critical business tecnologies are supported and remain constantly operational through the use of Avaya Global Services.

Intermountain Healthcare Improves Operations with Avaya IP Contact Center Solutions Avaya solutions extens, consolidate and flatten this non-profit healthcare system's operations and allows them the flexibility to add new services and applications as needed in the future.

Boca Raton Community Hospital Uses a Comprehensive Suite of Avaya Solutons for Healthcare Unified communication applications improve patient care while also increasing the quality of care.